Frequently Asked Questions
Find clear answers about appointments, walk-ins, new-patient access, family medicine, virtual care, clinic services, Alberta health coverage, and visiting Empathy Collaborative Health in Douglasdale, southeast Calgary.
Need help choosing an appointment? Call 587-864-4152 and our team can help you identify an appropriate next step.
Appointments & Access
Yes. Empathy Collaborative Health currently welcomes new patients, subject to physician capacity and appointment availability. Use the online booking page or call 587-864-4152 for current availability.
The clinic offers booked appointments and walk-in visits. Walk-in capacity can vary by day and physician availability. Calling before you travel is recommended.
Request an appointment through the online booking page or call 587-864-4152. Describe the main reason for your visit so the clinic can arrange an appropriate appointment type.
Current clinic hours are Monday to Friday, 9:00 AM to 5:00 PM. Hours may change on holidays or for operational reasons, so confirm before visiting.
Bring your Alberta health card and government-issued photo identification when available. An up-to-date medication list, allergy information, relevant forms, and requested medical records can also be helpful.
Family Medicine & Clinic Services
Services include family medicine, women’s health, pain management, mental health, medical exams, skin health and wellness, virtual care, preventive care, chronic-disease management, and referrals when clinically appropriate. Service and physician availability can vary.
Yes. Diabetes can be assessed and managed within family medicine, including monitoring, medication review, preventive care, and follow-up based on individual needs. Dr. Soala Ogan’s family medicine practice includes diabetes and chronic-disease care.
Yes. Family physicians can assess common sleep concerns and determine whether testing, treatment, follow-up, or referral is appropriate. Dr. Olu Ogundeji has a clinical interest in sleep health; this does not imply a specialist sleep-medicine designation.
The clinic provides assessment and care planning for pain concerns. Dr. Ehi Obadan’s clinical interests include pain care and experience in emergency medicine. Empathy Collaborative Health is not an emergency department.
Yes. Dr. Omolola Obadan is a family physician with a Postgraduate Diploma in Dermatology from Wales and experience working as a dermatology-focused GP. She can assess common skin concerns within her scope of family medicine practice. Her additional training does not represent a specialist dermatologist designation.
Medical and aesthetic services may be available through Empathy Collaborative Health / Empaglow Clinic within the physician’s scope of practice and based on service and appointment availability. Contact the clinic to confirm the specific service you are seeking.
Family physicians can assess a range of women’s health and mental health concerns. Available care depends on the concern, physician assessment, and whether testing, treatment, follow-up, or referral is appropriate.
Virtual Care
Yes. Some concerns may be suitable for phone or video appointments. A clinician may recommend an in-person visit when an examination, procedure, measurement, testing, or other in-person assessment is needed.
Some new-patient concerns may be appropriate for virtual care. The clinic or physician will determine whether an in-person visit is required based on the concern and information needed.
A physician may prescribe after a virtual assessment when clinically appropriate and permitted. A prescription is not guaranteed, and some medications or concerns require an in-person assessment.
Coverage, Results & Referrals
Eligible Alberta residents are generally covered by AHCIP for medically necessary physician services. Coverage depends on the service and patient eligibility. Forms, reports, cosmetic services, third-party examinations, and other uninsured services may involve fees.
Follow the instructions provided during your appointment. The process and timing depend on the test and whether follow-up is needed. Ask when and how your results will be reviewed.
Wait times vary by specialty, urgency, location, and the receiving clinic. Empathy Collaborative Health cannot guarantee when another clinic will offer an appointment.
A clinician must review the medication and relevant health information. An appointment, monitoring, or in-person assessment may be required before a prescription is renewed.
Visiting the Clinic
The clinic is located at Unit 104/106, 11420 27 Street SE, Calgary, Alberta T2Z 3R6, in the Douglasdale area of southeast Calgary.
Yes. Onsite parking is available at the clinic location.
The clinic location offers accessibility. If you require a specific accommodation or communication support, contact the clinic before your appointment so available arrangements can be discussed.
Call 587-864-4152 for appointments and general questions. Fax: 587-422-2504. Email: Empathycollaborativehealth@gmail.com. Do not use email for emergencies or time-sensitive medical concerns.
Need Help Choosing the Right Appointment?
Book online or call Empathy Collaborative Health at 587-864-4152. Our team can help you understand the available visit types.
For a medical emergency, call 911 or go to the nearest emergency department. For non-emergency health advice in Alberta, call Health Link at 811.